Privacy Policy

Last updated: 15 November 2026

Allied Admin Support is operated by Courtney Lippiatt, a sole trader trading as Allied Admin Support, based in New South Wales, Australia. In this policy, “we”, “us” and “our” mean Allied Admin Support.

This policy explains how we collect, use, store and share personal information through our website, enquiries and administration, business operations, documentation and systems support services.

1. Information we collect

Depending on your interaction with us, we may collect:

• Your name, business name, role, email address, telephone number and other contact details.
• Enquiry details, correspondence, meeting notes and information about the support you need.
• Service agreements, project records, billing details, invoices and payment records.
• Information you authorise us to access or manage while delivering services, including client, staff, contractor or participant records.
• Technical information associated with website use, such as IP address, browser and device details, pages viewed and cookies.

Client records may include sensitive information, such as health or disability information, where necessary for an agreed task. Please do not send sensitive records through a general website enquiry. Contact us first to arrange an appropriate transfer method.

2. How we collect information

We collect information directly when you contact us, complete a form, engage our services, share documents or give us access to a system. We may also receive information from your authorised representatives or from client systems we are authorised to use. Website information may be collected automatically by our website platform.

Clients must have authority to provide information about other people and arrange any required notices or consents. We limit access and collection to what is reasonably needed for the agreed work. You can make a general enquiry without identifying yourself, but we may need your details to respond meaningfully or provide services.

3. Why we use information

We use personal information to respond to enquiries, scope and deliver services, communicate about work, maintain records, issue invoices, manage payments, resolve concerns and meet applicable legal or record-keeping requirements. We do not sell personal information.

For information handled on a client's behalf, we work within the agreed scope and authorised instructions. We do not use those records for unrelated marketing or our own independent purposes.

4. Storage and security

We store business and client records in our business systems, including Google Workspace and Google Drive, and may work within clients' authorised systems. Canva and Make may be used for agreed design, workflow or automation tasks. Only information needed for the relevant task should be included.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including restricting access and using appropriate account and document-sharing controls. No electronic system or transmission method is completely secure.

We keep information for as long as reasonably needed for the work, business records, contractual commitments or applicable legal requirements. When it is no longer needed, we take reasonable steps to securely delete or de-identify it, subject to required retention and backup processes. Return or deletion of client records can be addressed as part of service handover.

5. AI tools and automation

We use ChatGPT for activities such as general drafting, ideas and process development. We do not enter identifiable client, staff or participant information into generative AI tools. Where examples are useful, identifying details must be removed.

Any workflow that handles personal information must be within the authorised service scope. Using Make to transfer information between approved systems is separate from entering information into a generative AI tool. AI-generated material is reviewed before use. We do not use AI to independently decide a person's employment, eligibility for services or access to support.

6. When information is shared

We may share personal information with you, your authorised representatives and technology providers where necessary to deliver services or operate the business. We may also disclose information where you authorise it, where required or permitted by law, or to obtain appropriate professional advice about a matter.

We do not currently engage subcontractors to deliver client work. If that changes, we will review the privacy arrangements and any required client authorisation before providing access to records.

7. Cloud services and overseas handling

Our website is hosted on Squarespace. We also use Google Workspace/Drive, Canva, Make and ChatGPT as described above. These providers may store or process information outside Australia or allow access from overseas. Locations depend on the provider, its infrastructure and the service used, and may change. We cannot promise that all information remains in Australia.

Contact us before sharing information if you require Australian-only storage or other specific handling arrangements. We will confirm whether we can meet those requirements. You can also contact us for current information about the providers and processing locations relevant to your work.

8. Cookies and marketing

Squarespace may use cookies and similar technologies to operate the website, maintain security and collect information about site use. You can manage cookies through your browser settings and any cookie controls available on the website. Blocking cookies may affect some features.

We do not currently send email newsletters or use Google Analytics or the Meta Pixel. If we introduce these or other marketing tools, we will review this policy, provide relevant notices and obtain consent where required. An enquiry does not automatically subscribe you to a newsletter.

9. Access and correction

You can ask to access personal information we hold about you or request a correction by emailing us. We may need to verify your identity before releasing or changing information. We will respond within a reasonable time and explain any restriction that applies.

If your information is held as part of work for another organisation, we may refer your request to that organisation or coordinate a response with it, depending on our role and authority.

10. Privacy concerns and complaints

Contact Courtney Lippiatt at hello@alliedadminsupport.com or on 0413 043 935. Please describe your concern and the outcome you are seeking, without sending unnecessary sensitive information.

We will acknowledge your complaint, assess the circumstances and aim to provide a substantive response within 30 days. If more time is needed, we will explain why and keep you updated. If you are dissatisfied, you can contact the Office of the Australian Information Commissioner for guidance about your options and whether it can handle your complaint.

11. Changes to this policy

We will update this policy when our services, tools or information-handling practices change. The current version will be available on this page with its last updated date.

Privacy contact: Courtney Lippiatt, Allied Admin Support
hello@alliedadminsupport.com
0413 043 935